Yesterday had a new customer call me for a windshield repair, she had american family insurance, I gave here the phone number for American Family ( Safelite Network ) I gave here my shop info to give to safelite so i could get a referral number so i could EDI them. About a half hour later she called back, Not with a referral number but to tell me she was going to have her windshield repaired by safelite. She told me that they had talked her in to using them because of there guarantee, Thanks Safelite for stealing my customer.P.S i give a life time Guarantee.