Thank You Minnesota
The Auto Club Group (“AAA”) has been ordered to pay the State of Minnesota “a civil penalty in the amount of $150,000 and shall cease and desist from using Safelite Solutions, or any other subsidiary of Safelite Group, Inc. as their administrator of automobile glass claims in Minnesota.IT IS FURTHER ORDERED, pursuant to Minn. Stat. 45.027, subd. 5(a) (2014), that Respondents shall cease and desist from informing insureds they may not receive a proper warranty from and/or may be balance-billed by a non-preferred glass vendor, unless Respondents have specific information proving the assertion(s) to be true for a certain vendor.
Former CSRs have personally told me that this tactic was over 90% effective at steering a request for a non –preferred to a preferred. They later gave affidavits that ended up getting Sealed.Dear Minnesota,
PLEASE LOOK AGAIN – There is specific information that was overlooked – THERE IS NO WARRANTY WHATSOEVER FROM ANY PREFERRED PROVIDER AGREEMENT OR ANY INSURER ON A WINDSHIELD REPAIR.
Let me say that again;
THERE IS NO WARRANTY ON A WINDSHIELD REPAIR FROM ANY INSURANCE COMPANY OR PREFERRED PROVIDER. See the Safelite Participant Agreement; they must refund the insurance company, not the consumer, the consumer gets absolutely nothing
FURTHERMORE – There is no warranty from any insurance company on a repair or a replacement- that is why we call it the” Phantom Warranty”. See the Safelite participant agreement, which does not have any insurance company named as a party to the agreement and the insurers are indemnified by the preferred-shop/participant from any and all liability including warranty work and costs.
FURTHERMORE- The insurer cannot warranty anything because they by their own choosing under the payment of loss provision of the policy have chosen to NOT be a party to the repair or replacement contract- you cannot warranty something that you are not a party to, just like Safelite could not appeal the Minnesota Order to AAA – Safelite was not a party.
THEREFORE, all insurers and TPAs should get a cease and desist order. Here are just a few examples of quotes from their script stating there is a warranty and it is from the Insurance Company; theses were for repairs:
- Allstate – Safelite CSR :“ just to ensure that you and your vehicle are in good hands, I would like to schedule you with an Allstate service provider in your area, one that Allstate does stand behind, ensuring a lifetime warranty for as long as you own your vehicle. Can I get that appointment set up with one of these Allstate providers at this time?”
INSURED: “ I’d like to go with Ultra Bond”
SAFELITE CSR: “While you may choose any shop that you wish, the Allstate glass service guarantee will only apply if you do select a shop that participates in Allstate’s Glass Program.”
- Allied – “On Your Side Glass Service”/ Safelite CSR: “while you may chose any shop you wish, the On-Your-Side Glass Service guarantee will not be provided by Allied if you select a non-network shop.”
- USAA– SAFELITE CSR: Okay. So USAA does not have a pricing agreement with this particular shop and cannot warranty the work.
For more evidence feel free to Rich Campfield.